Faq

FREQUENTLY ASKED QUESTIONS

Orders & Shipping

How do I know my order was placed successfully?
You will receive a confirmation email immediately after placing your order. Once shipped, you’ll get a second email with tracking information.
How long does shipping take?
  • Standard shipping (US): 5–7 business days
  • Expedited shipping: 2–3 business days
  • International: 7–14 business days (varies by location)
Do you ship worldwide?
Yes, we offer international shipping to most countriesAIIZIE.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in original packagingAIIZIE.
Can I return personalized or custom items?
No, personalized, custom, or clearance items are final sale and cannot be returned.
How do I start a return?
Email [email protected] with your order number and reason for return. We will send a return label and instructions.

Products

Are your products safe for children?
Yes, our products meet US safety standards where applicable. Adult supervision is recommended for small parts.
Can I cancel or change my order?
You may cancel or modify within 2 hours of placing the order. After that, we cannot guarantee changes.